Senada Returns & Refunds
Consumer Purchase Terms and Conditions – Cancellation and Return
These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between you and Senada Bikes (“SNDB”, “us” or “we”), and apply to all consumer purchases by you of any model of SNDB’s electric bikes (“e-bike(s)”) and/or related accessories offered by SNDB (collectively with e-bikes, the “Products”) in the United States only. By purchasing any Products from SNDB, or by using the Products you hereby agree to these Terms in their entirety.
Please read these Terms carefully and thoroughly as they list your obligations and rights. A dispute that you may have under these Terms will be taken to arbitration.
BASIC CANCELLATION AND RETURN POLICY
In order to undertake a valid cancelation or return, you must obtain written approval for such cancelation or return from SNDB, which can be an approval email by contacting SNDB at support@senadabikes.com. Any cancellation without approval shall be rejected and the order process shall continue. Any Product sent back to SNDB by you without the written consent of SNDB shall be rejected and returned to you at your cost.
Regarding small flaws and slight stains/scratches on the paint surface of the e-bike and the relevant parts:
a. Within seven days after receiving the package, please inspect the product. If there are any flaws/stains/scratches, you must report to us for further support. Exceeding this 7-day timeframe is regarded as the flaws/stains/scratches caused by the customer during use.
b. If you find this issue and contact us within 7 days, we are willing to provide coupons and other means of compensation.
c. Small flaws and slight stains may be caused by unavoidable factors in the production and transportation process, and do not affect the normal use of the product. If you cannot accept it, please do not continue to assemble the product, and repackage the product to its original state, in the meantime, please contact us at contact@senadabikes.com for further assistance.
CANCELLATION BEFORE SHIPPING LABEL CREATED
For cancel order that is placed yet not attached with a shipping label, we will issue a full refund.
CANCELLATION BEFORE ORDER SHIPPED (SHIPPING LABEL ALREADY CREATED)
An order that is with a shipping label yet not ship out shall be subject to a ten percent (10%) of the original price processing fee.
CANCELLATION AFTER ORDER SHIPPED
When an order is shipped out, the shipment cannot be held up, customers need to reject the delivery package when it arrive or sign for the delivery package first and then contact Senada Bikes for a return shipping label. The refund will be issued after the package is returned and checked, a twenty percent (20%) of the original price restocking fee shall be subject.
CANCELLATION AFTER ORDER DELIVERED (PACKAGE NOT OPENED)
For delivery is complete within 7 nature days, to cancel the order, customers are required to contact SNDB with photo and video evidence indicate that the package is not opened. After getting approval, custosmers will contact the original delivery services company to return the full package, customers are responsible for return shipping costs. A twenty percent (20%) of the original price restocking fee shall be subject after the package is returned and checked.
CANCELLATION AFTER USED (NON-QUALITY REASON)
For delivery is complete within 30 nature days, to cancel the order with non-quality related reasons such as (include but not limited to):
Do not want/need
Do not fit the size
Do not like the Product
Do not accept compensation for minor shipment damage
Do not like the quality of the free accessories, like fenders, rear rack, etc.
The e-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be in the same packaging and condition that you receive it. All items must be included like chargers, keys, hardware, etc..
Customers are required to contact SNDB with photo and video evidence indicate that the e-bike is packed back as original to get prior authorization for the return, customers will contact the original delivery services company to return the full package, customers are responsible for return shipping costs. Returns are not allowed after thirty (30) nature days of the delivery.
The refund will be issued after the package is returned and checked, a twenty five percent (25%) of the original price restocking fee shall be subject after the package is returned and checked.
NON-RETURNABLE PRODUCT
Non-returnable Products include but not limited to:
All accessories
Special orders
Used Products with a noticeable trace of use
Sale items
Non-returnable Products shall not be returned except in extreme cases, customers are required to contact SNDB to get approval.
REFUND CONDITIONS AND EXCEPTIONS
In general cases, a refund will be complete in seven (7) business days. A refund may be late due to various reasons, please contact SNDB with the relevant proof for further instructions.
*NOTE
Please do not directly reject any FedEx/UPS packages from us if you request a return. Kindly sign for the parcel first and email us for a return shipping label before you return any item to us.
