FAQs for Ebikes and Mobility Scooters

Electric Bicycles FAQ

  1. Q: What types of electric bikes do you offer? A: We offer a diverse range of electric bikes, including commuter, mountain, foldable, and fat-tire models to suit various preferences and needs.

  2. Q: Can you recommend an electric bike for my daily commute? A: Yes, based on your commuting distance and personal preferences, we can suggest the ideal commuter electric bike that combines comfort and efficiency.

  3. Q: Do you have foldable electric bikes for easy storage? A: Absolutely, our foldable electric bikes are designed for convenient storage and transportation, perfect for urban living and commuting.

  4. Q: What is the maximum speed of your electric bikes? A: Our electric bikes offer a range of maximum speeds, from a gentle 14 mph to an exhilarating 35 mph, depending on the model you choose.

  5. Q: Are your electric bikes pedal-assist or throttle-only? A: We cater to various riding styles by offering both pedal-assist and throttle-only electric bikes, ensuring a personalized riding experience.

  6. Q: What is the range of your electric bikes on a single charge? A: The range of our electric bikes varies by model, typically between 20 to 65 miles per charge, influenced by factors like terrain and riding style.

  7. Q: Do you sell electric bikes with step-through frames for easy access? A: Yes, we offer electric bikes with step-through frames, providing easy access and comfort, particularly beneficial for those with mobility challenges.

  8. Q: Are there any age or license requirements for using electric bikes? A: Electric bikes usually don't require a license, but local age restrictions may apply. We recommend checking your local regulations for specific requirements.

  9. Q: Can I test ride an electric bike before purchasing? A: We operate as an online-only shop, so we're unable to offer test rides. However, our website provides detailed information to help you make an informed choice.

  10. Q: Do you provide warranties for your electric bikes? A: Yes, our electric bikes come with varying warranties depending on the model. Please refer to our website's Warranties section for detailed information.

  11. Q: What type of maintenance is required for electric bikes? A: Regular maintenance for electric bikes includes checking the tires, brakes, and battery. We recommend finding a local shop experienced in servicing electric bikes for optimal care.

Mobility Scooters FAQ

  1. Q: Do you sell mobility scooters for individuals with limited mobility? A: Yes, we offer a selection of mobility scooters tailored for various mobility needs, focusing on comfort, stability, and ease of use.

  2. Q: What is the weight capacity of your mobility scooters? A: Our mobility scooters are designed with varying weight capacities, with some models supporting up to 550 pounds, catering to a wide range of users.

  3. Q: Can you help me choose a mobility scooter suitable for outdoor use? A: Certainly, we can recommend mobility scooters with rugged features and enhanced durability, ideal for outdoor usage and varied terrains.

  4. Q: Are there options for three-wheel and four-wheel mobility scooters? A: Yes, we provide both three-wheel and four-wheel mobility scooter options, each offering different levels of stability and maneuverability.

  5. Q: Do your mobility scooters have adjustable seats? A: Many of our mobility scooters come equipped with adjustable seats, ensuring a comfortable and customized seating experience for each user.

  6. Q: What is the battery life of your mobility scooters? A: The battery life varies across models but typically ranges from 10 to 20 miles per charge, allowing for ample travel distance on a single charge.

Other General Questions

  1. Q: Are there any discounts or financing options available? A: We occasionally offer special promotions and consistently provide 'Pay Over Time' financing options. Please visit our website for current details and financing information.

  2. Q: Can you assist with delivery and assembly of the electric bike or scooter? A: Yes, we offer free delivery for all purchases. Additionally, we provide an optional 'White Glove' assembly service for a fee, available in select areas.

  3. Q: Are replacement parts available for purchase? A: While we don't sell replacement parts directly, we offer free replacement of parts under warranty. We can also assist you in finding additional replacement parts online if needed.

  4. Q: Are accessories available for purchase? A: Accessories are available for purchase when you buy a product from us. We offer a range of accessories specifically designed to complement each electric bike and scooter model.

  5. Q: Can you provide recommendations for safety gear? A: For safety while riding, we recommend wearing helmets, gloves, and reflective clothing. Safety is paramount, and the right gear can significantly reduce the risk of injury.

  6. Q: Do you have a return policy if I'm not satisfied with my purchase? A: Yes, we offer a return policy. However, the specific terms vary by supplier and brand. Please review our terms and conditions for detailed information.

  7. Q: Are there any maintenance packages or service plans available? A: Currently, we do not offer maintenance packages or service plans. We recommend establishing a relationship with a local service provider for regular maintenance.

  8. Q: Do you offer any special promotions for trade-ins? A: At the moment, we do not have any trade-in programs. Keep an eye on our website for future promotions and offers.

  9. Q: Can you provide information on financing options and interest rates? A: Our financing options and interest rates vary. Look for the AFFIRM logo on each product page and click 'See if you qualify' for specific information.

  10. Q: What payment methods do you accept for purchases? A: We accept a variety of payment methods, including credit cards, certified checks, money orders, and AFFIRM financing options.

  11. Q: Are there any group discounts available for multiple purchases? A: Group discounts might be available. Please contact our sales team for more information and specifics.

  12. Q: Can you recommend accessories for added convenience while riding? A: We offer a selection of accessories, such as bike racks, panniers, and phone mounts, to enhance your riding experience. These can be purchased alongside your bike or scooter.

  13. Q: Do you have electric bikes and scooters suitable for seniors? A: Yes, we offer specially designed electric bikes and scooters that cater to the needs of seniors, focusing on ease of use, stability, and comfort.

  14. Q: Can you provide information on local regulations regarding electric bike and scooter usage? A: We can offer general guidance, but for accurate and up-to-date information on local regulations, we recommend checking with your local authorities.

  15. Q: Do you offer any customer loyalty programs? A: Currently, we do not have customer loyalty programs. However, we strive to provide the best service and value to all our customers.

  16. Q: Can I purchase extended warranties for added protection? A: Yes, extended warranties are available for purchase on several of our products, offering additional peace of mind and protection.

  17. Q: Are there financing options for individuals with less-than-perfect credit? A: We offer financing options tailored to various credit profiles. We encourage you to contact us to discuss your specific financing needs and options.

  18. Q: Do you offer any discounts for military veterans or first responders? A: We may offer special discounts for military veterans and first responders. Please inquire with our team for current offers and eligibility.

  19. Q: Can you provide guidance on how to store and charge the scooter or bike properly? A: Yes, we offer advice on proper storage and charging techniques for your electric bike or scooter to ensure maximum lifespan and performance.

  20. Q: What are the available color options for your electric bikes and scooters? A: Our electric bikes and scooters come in a variety of colors. Please check our current inventory for the available color options for each model.

  21. Q: Can you explain the difference between electric bikes and traditional bicycles? A: Electric bikes are equipped with a motor that assists with pedaling, offering additional power and speed compared to traditional bicycles. This feature makes them ideal for longer commutes and hillier terrains.

  22. Q: What is the estimated delivery time for my order? A: Delivery times vary based on location and product availability but typically range from one to two weeks. Our team will provide an estimated delivery date at the time of purchase.