FAQs for Ebikes and Mobility Scooters

 Electric Bicycles FAQ

1. Q: What types of electric bikes do you offer? A: We offer a diverse range of electric bikes, including commuter, mountain, foldable, and fat-tire models to suit various preferences and needs.

2. Q: Can you recommend an electric bike for my daily commute? A: Yes, based on your commuting distance and personal preferences, we can suggest the ideal commuter electric bike that combines comfort and efficiency.

3. Q: Do you have foldable electric bikes for easy storage? A: Absolutely, our foldable electric bikes are designed for convenient storage and transportation, perfect for urban living and commuting.

4. Q: What is the maximum speed of your electric bikes? A: Our electric bikes offer a range of maximum speeds, from a gentle 14 mph to an exhilarating 35 mph, depending on the model you choose.

5. Q: Are your electric bikes pedal-assist or throttle-only? A: We cater to various riding styles by offering both pedal-assist and throttle-only electric bikes, ensuring a personalized riding experience.

6. Q: What is the range of your electric bikes on a single charge? A: The range of our electric bikes varies by model, typically between 20 to 65 miles per charge, influenced by factors like terrain and riding style.

7. Q: Do you sell electric bikes with step-through frames for easy access? A: Yes, we offer electric bikes with step-through frames, providing easy access and comfort, particularly beneficial for those with mobility challenges.

8. Q: Are there any age or license requirements for using electric bikes? A: Electric bikes usually don't require a license, but local age restrictions may apply. We recommend checking your local regulations for specific requirements.

9. Q: Can I test ride an electric bike before purchasing? A: We operate as an online-only shop, so we're unable to offer test rides. However, our website provides detailed information to help you make an informed choice.

10. Q: Do you provide warranties for your electric bikes? A: Yes, our electric bikes come with varying warranties depending on the model. Please refer to our website's Warranties section for detailed information.

11. Q: What type of maintenance is required for electric bikes? A: Regular maintenance for electric bikes includes checking the tires, brakes, and battery. We recommend finding a local shop experienced in servicing electric bikes for optimal care.
    
    

Mobility Scooters FAQ

12. Q: Do you sell mobility scooters for individuals with limited mobility? A: Yes, we offer a selection of mobility scooters tailored for various mobility needs, focusing on comfort, stability, and ease of use.

13. Q: What is the weight capacity of your mobility scooters? A: Our mobility scooters are designed with varying weight capacities, with some models supporting up to 550 pounds, catering to a wide range of users.

14. Q: Can you help me choose a mobility scooter suitable for outdoor use? A: Certainly, we can recommend mobility scooters with rugged features and enhanced durability, ideal for outdoor usage and varied terrains.

15. Q: Are there options for three-wheel and four-wheel mobility scooters? A: Yes, we provide both three-wheel and four-wheel mobility scooter options, each offering different levels of stability and maneuverability.

16. Q: Do your mobility scooters have adjustable seats? A: Many of our mobility scooters come equipped with adjustable seats, ensuring a comfortable and customized seating experience for each user.

17. Q: What is the battery life of your mobility scooters? A: The battery life varies across models but typically ranges from 10 to 20 miles per charge, allowing for ample travel distance on a single charge.
    
    

Other General Questions

18. Q: Are there any discounts or financing options available? A: We occasionally offer special promotions and financing options through Shop Pay. Look for the Shop Pay logo on each product page and click 'See if you qualify' for specific information.
    
    Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR. For full payment terms and disclosure requirements, go to https://www.affirm.com/disclosures 
    

19. Q: Can you assist with delivery and assembly of the electric bike or scooter? A: Yes, we offer free delivery for all purchases. Additionally, we provide an optional 'White Glove' assembly service for a fee on certain products, subject to availablity in select areas.

20. Q: Are replacement parts available for purchase? A: While we don't sell replacement parts directly, we offer free replacement of parts under warranty. We can also assist you in finding additional replacement parts online if needed.

21. Q: Are accessories available for purchase? A: In some cases accessories are available for purchase, however only when you buy a product from us. We offer a range of accessories specifically designed to complement each electric bike and scooter model.

22. Q: Can you provide recommendations for safety gear? A: For safety while riding, we recommend wearing helmets, gloves, and reflective clothing. Safety is paramount, and the right gear can significantly reduce the risk of injury.

23. Q: Do you have a return policy if I'm not satisfied with my purchase? A: Yes, we offer a return policy. However, often we can not just take a return unless our supplier for that brand allows it. So realistically, the specific terms vary by supplier and brand. Please review our terms and conditions for detailed information.

24. Q: Are there any maintenance packages or service plans available? A: Currently, we do not offer maintenance packages or service plans. We recommend establishing a relationship with a local service provider for regular maintenance.

25. Q: Do you offer any special promotions for trade-ins? A: At the moment, we do not have any trade-in programs. Keep an eye on our website for future promotions and offers.

26. Q: What payment methods do you accept for purchases? A: We accept a variety of payment methods, including credit cards, such as Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Meta Pay (Facebook/Instagram), PayPal, certified checks, money orders, and financing options like Shop Pay Installments (via Affirm).

27. Q: Are there any group discounts available for multiple purchases? A: Group discounts might be available. Please contact our sales team for more information and specifics.

28. Q: Can you recommend accessories for added convenience while riding? A: We offer a selection of accessories, such as bike racks, panniers, and phone mounts, to enhance your riding experience. These can be purchased alongside your bike or scooter.

29. Q: Do you have electric bikes and scooters suitable for seniors? A: Yes, we offer specially designed electric bikes and scooters that cater to the needs of seniors, focusing on ease of use, stability, and comfort.

30. Q: Can you provide information on local regulations regarding electric bike and scooter usage? A: We can offer general guidance, but for accurate and up-to-date information on local regulations, we recommend checking with your local authorities.

31. Q: Do you offer any customer loyalty programs? A: Currently, we do not have customer loyalty programs. However, we strive to provide the best service and value to all our customers.

32. Q: Can I purchase extended warranties for added protection? A: Yes, extended warranties are available for purchase on several of our products, offering additional peace of mind and protection.

33. Q: Do you offer any discounts for military veterans or first responders? A: We may offer special discounts for military veterans and first responders. Please inquire with our team for current offers and eligibility.

34. Q: Can you provide guidance on how to store and charge the scooter or bike properly? A: Yes, we offer advice on proper storage and charging techniques for your electric bike or scooter to ensure maximum lifespan and performance.

35. Q: What are the available color options for your electric bikes and scooters? A: Our electric bikes and scooters come in a variety of colors. Please check our current inventory for the available color options for each model.

36. Q: Can you explain the difference between electric bikes and traditional bicycles? A: Electric bikes are equipped with a motor that assists with pedaling, offering additional power and speed compared to traditional bicycles. This feature makes them ideal for longer commutes and hillier terrains.

37. Q: What is the estimated delivery time for my order? A: Delivery times vary based on location and product availability but typically range from one to two weeks. Our team will provide an estimated delivery date at the time of purchase.