Revibikes Returns & Refunds

The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns.

Please contact support@revibikes.com or +1(909)215-0665 when you have a refund request. You can also contact info@electricwhispering.com and we will help work out the return with the supplier.

Ship-back Charge

In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back.

If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund.

The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit.

Shipping

To return your product, kindly contact info@revibikes.com first. We will advise regarding the return address.

Based on your location, the delivery time for your exchanged product may vary.

If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.