Our warranty covers manufacturing and material defects, and does not cover normal wear and tear, damage/failure due to an accident, incidental or consequential damage, or any use of the product that's inconsistent with the operating instructions as laid out in our user manual.
We sourced Qualisports bikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Qualisports bikes are quite durable. If you have any problems, our warranty policy is as follows:
Frame warranty: Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. This includes a 5 years warranty on Frame and Fork.
Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depends on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).
Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered.
All other components and add ons such as racks will have a one-year warranty (Carry bags have no warranty). Please do note the weight limit of racks is 25KGs
PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT CHARGED MONTHLY YOU WILL VOID THE WARRANTY TERMS. WE CAN INSPECT EACH BATTERY INTERNALLY TO SEE IF IT WAS CHARGED AND HOW FREQUENTLY.
Warranty is valid only in Continental United States only.
Normal wear and tear, Improper assembly, Improper follow-up maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold. Damage or failure due to accident, misuse, abuse, or neglect (such as with the battery)