Our warranty covers manufacturing and material defects, and does not cover normal wear and tear, damage/failure due to an accident, incidental or consequential damage, or any use of the product that's inconsistent with the operating instructions as laid out in our user manual.
We sourced Quali-bikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Quali-bikes are quite durable. If you have any problems, our warranty policy is as follows:
Quali-sports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship.
This includes a 5 years warranty on Frame and Fork.
Battery warranty: All Quali-sports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depends on the environment conditions) Quali-sports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).
Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered.
All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Please do note the limit of racks is 25KGs
PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.
Warranty is valid only in Continental United States only.
THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect (such as the battery)