QUALISPORTS SHIPPING & DELIVERY
DOMESTIC SHIPPING POLICY
Based upon product availability, orders will generally be shipped within 24 hours of receipt of your order unless it is a pre-order or special request order. All orders are shipped via United Parcel Service (UPS). Any regular order received after 2:00 PM PT will be shipped out the next day. Weekends and holidays do not count as we are closed. All shipping and deliveries are done on business days.
ORDERS FROM HAWAII, CANADA OR ALASKA (NOT FREE SHIPPING)
If you order from Hawaii, Canada or Alaska, SHIPPING IS NOT FREE, please Contact Us to confirm the shipping fee and the ETA date before placing your order.
Shipping to the lower 48 states is free for all bikes and any accessories purchased with a bike! Accessories purchased separately from a bike, and replacement parts not covered under warranty, will incur shipping charges. Shipping cost to Hawaii, Canada or Alaska and other countries are not included in the price, please Contact Us for details before purchase.
Order tracking information for your order will be emailed to you the day your order is shipped. You can track the progress of your delivery on the UPS website.
INTERNATIONAL SHIPPING POLICY
For products purchased in other countries except the United States, please feel free to Contact Us.
Step 1: Order confirmation
- Your order processing time where your product of choice is assembled and built especially for you!
Step 2: Tracking Number
- You'll receive a tracking number only once your product has been shipped and has left the factory or distribution centre. Please be aware that the tracker may be issued differently depending on the products delivery time. For products delivery time please visit our page and above the "add to cart" button there's a timeline.
Step 3: Pending/Confirmed Tracker
-If the tracking number reads "Pending" or "Confirmed" this means it is on route or currently in customs clearing (CA). The courier at this time still has NOT picked up the product. The tracker will change to "in transit" when the courier actually has the product and it has cleared customs in CA. Then "Scheduled for Delivery" status is given where an accurate time will be given for arrival.
Step 4: Delivered
- Your product has arrived at your doorstep.