Cancellation
We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the full refund through the original payment route. while we cannot cancel the order if the product already has been shipped out. Moreover, To prevent loss or damage when return, please do not reject the delivered ebike, and do receive the package first, then contact us via Livechat / Phone / Email immediately, we will call the UPS/FedEx to pick up door to door and take it back. The left refund that has deducted the certain shipping cost will be applied to the original card used in the transaction. Appreciated for your kindly cooperation in advance.
Returns (if applicable)
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at info@electricwhispering.com. Please take pictures of the damage or defect and include the item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHISPERING will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.
If the returned products are not in original condition according to Clause, we will refuse a refund. If the returned products are in original condition according to Clause, and the reasons attributable to the EUNORAU, we will agree to refund the full paid amount, while the reasons attributable to the Customer, we need to deduct the shipping cost first, then the left part will be refunded.
* Annotation:
1) The reasons attributable to the Customer if:
- Customer placed wrong order or purchased wrong/unwanted product ect.
-
The product was shipped back without admittance from EUNORAU.
- The product was damaged when shipping back.
2) The reasons attributable to the EUNORAU if:
- Eunorau shipped out the incorrect product;
- The product shipped was damaged or defective;
- The product was damaged in shipping out.
Refunds (if applicable)
Progress time: 1-3 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us or Eunorau at info@eunorau-ebike.com.
Please contact us or the Eunorau customer service at info@eunorau-ebike.com to get the return address.
