BIKONIT RETURNS & REFUNDS
Bikonit eBikes Return Policy: All Bikonit all terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received . Bikonit will accept the return under the following conditions:
1. 5% processing fee will be charged if the order is canceled before shipping;
2. Bikonit Retrun and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date.
3. Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike ,a 15% restocking fee and processing fee will be charged at the same time. A 1% fee is added for every mile over 10 miles on the odometer.
4. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit will not accept the return of promotional items including Battery , Rack , Fenders , etc. and anything the customer bought in a promotion associated with that sale.
5. A RMA (Return Merchandise Authorization) request should be submitted to Bikonit by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting Bikonit Customer Care via the support ticket firstname.lastname@example.org .
6. A customer should paste a sticker outside the box with the following information on: BIKONIT RETURN MERCHANDISE, Customer name: Order number: Purchase Channel: All items should be returned to the following address after discussing with Bikonit service care: 4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%. Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation; Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)• Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Refund Policy:Once the return terms confirmed by Bikonit and customers, a refund process will start at once. It will take 7 business days to process and send out the refund to customers. An confirmation will be sent to customers once refund on the way. Refund method can be negotiated between Bikonit and the Customer.