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AFIKIM RETURNS & REFUNDS

AFIKIM Return Merchandise Authorization (RMA) Policy

RMA Process
As a manufacturer, returns are not accepted. A Return Merchandise Authorization (RMA) may be considered under special circumstances. Please fill in the RMA application form. You MUST obtain an RMA number before returning your product to Afikim. Confirmation of the RMA by Afikim Electric Vehicles be will be made by mail or fax.

Restock Fee
As a manufacturer we do not take returns unless the scooter is: in the original unopened packaging, totally new and never used. Restock Fee is 25%.

Defective item process
Afikim Electric Vehicles strives continuously to supply its products in a perfect condition. Each scooter is tested and approved before shipment. However, if a failure occurs, please call our customer service number: 1-844-313-7116 or mail to: support@afiscooters.com, explaining the problem and attaching a photo(s) (if possible). Afikim will send repair parts or replace the scooter at its own discretion. Parts/scooter are usually sent within 5-7 business days, when in stock, and 10-14 working days when out of stock. If a part or a replacement scooter in not in stock, an order cancellation may be offered by Afikim.

Warranty process
Please see our “Afikim Electric Vehicles - Scooter Warranty Policy”.

Please call our customer service number: 1-844-313-7116 or mail to: support@afiscooters.com, explaining the problem and attaching photo(s) (if possible). Afikim will send the replacement part(s) as indicated in the “Defective item process” above.

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