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EV Rider Shipping & Delivery

EV RIDER Shipping policy:

If the order comes in before 1 pm EST, the unit ships the same day, after 1 PM, the unit ships the next business day. Usually the unit will ship within 24 hours.

EV Rider Warranty

THREE-YEAR LIMITED WARRANTY by EV Rider, LLC

Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.

One (1) year from the date of purchase, if any part or electronic component of the Scooter or charger is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.

6 MONTHS LIMITED WARRANTY

All spare parts carry a six month limited warranty from the day of sale. This includes replacement batteries and chargers sold separately from the original scooter purchase.

SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/ or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.

Link to all of our EV Rider Products

ONE-YEAR WARRANTY EXCEPTIONS

 Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter).

The batteries are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N- Ride scooter.

Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS: This warranty is only given to the orig inal purchaser of the Scooter. This Warranty excludes:

• Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional
• Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, )
• Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than
• Used other than for the purpose of the purchaser’s
• Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider,
• Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause.  Any battery faults  due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental  damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.

EV RIDER RETURNS & REFUNDS

• EV Rider charges a 15% restocking fee for ALL returned items. The return fee is charged back to the dealer or end-user based on wholesale or retail cost. Returned products must be in selling condition as new.
• Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.
• Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).
• Do not return units or parts without an RMA #. Returned units or parts without a proper RMA number will be refused or returned at the shipper’s expense.
• Credits will be granted upon inspection of the returned product(s).
• Custom orders and assembly fees if applicable, are non-refundable.
• Dealers may offer a return policy in addition to the basic EV Rider Return Policy.
• Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.
• If the part or unit is shipped back to EV Rider by the dealer or end-user:

1) The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.

2) The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.

3) Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.

 For questions regarding this policy, please call EV Rider at: 800-944-1997

EV Rider, LLC
6410 Arc Way, Suite A,
Fort Myers, FL 33966
9:00 am – 5:00 pm ET

The EV Rider Story