Philodo H8 - Dual Motor Fat Tire Electric Bike - Top Speed 35mph - 3000W

We are committed to providing you with the best transportation options. We aim to provide quality service to our customers while ensuring that we always provide you with the highest level of responsiveness.

Shipping Destination
Ships to the US ONLY. Free Shipping to the United States. (Free Shipping to Lower 48 States)

Transportation Cost And Time
We ship the bike from Fontana, CA, with free shipping and no customs duty. The bike will be delivered 3-7 business days after placing the order. The order is shipped within 1 working day. No delivery will be arranged on weekends. If the product is out of stock, it is expected that the inventory will be restored in about one month. Usually out of stock, we can check it on the website. If it is due to particular circumstances, we will send you an email to inform you of the out-of-stock situation.

Verification
We will send you a confirmation email once your order is verified. After verification, in principle, the order will not be canceled during this period, considering the handling process has already started. Still, we will try our best to communicate with you via email or phone to find a good solution.

PHILODO BIKE 1-YEAR WARRANTY
All Philodo bikes are covered under our manufacturer's 2-year warranty for the original owner against all manufacturing defects. The 2-year warranty would be started since the initial owner has received it.

Frame: Frame comes with a 2-year warranty
Battery: 1-year warranty.
Philodo will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment)

This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

2. Scratches, dents and cosmetic damage, unless caused by Philodo Bikes;

3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;

4. Ordinary wear and tear;

5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Philodo Bikes with the Products;

6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;

7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;

8. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

9. Where any of the seals on the Battery are broken or show evidence of tampering;

10. Where the Battery has been used in equipment other than the Bike for which it is specified;

11. The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on Philodo bikes, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and displays.

How To Get a Maintenance:
If the bike is found damaged due to product quality or during transportation, please provide photos or videos of the damaged parts. We will send new parts for replacement for free and provide video guidance. Please contact customer service for support as soon as you find a problem. Customer Service: cola@philodo.com

We aim to provide every customer with the perfect product at the best price and the most incredible shopping experience, so we have a 15-day return policy, which means you have 15 days to apply for a return after receiving the goods. To qualify for a return, your goods must be in the same condition as you received, undamaged or unused, labeled, and in the original packaging.

Please contact our Customer Service Department at cola@philodo.com to approve the return within 15 days. We have helpful suggestions if you are considering a return due to the performance of the item, sizing, or for any other reason. Keep in mind that exchange for a Philodo product better suited to your needs is also possible. After the 15-day period expires, the product cannot be returned to Philodo. All returns must be repacked back into the original packaging when you send it back to us. Photos will be needed as proof and necessary materials for the return, including but not limited to：

All the bike parts are cleaned

The bike is fully disassembled and wrapped up with foam paper

All separate parts/keys/tools/accessories

The bike is packed up and put inside the original cargo box

Please get in touch with us and our customer service representative will provide you with a return address. Once your return is received, we will process a refund in 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Damage and problems
Please check your order upon receipt. If the goods are defective, damaged, or receive the wrong goods, please contact us immediately so that we can evaluate the problem and correct it. If the bike received is damaged due to transportation, please provide a photo of the damaged parts. After verification, we will send new parts for a replacement for free. Parts are shipped from China, delivery time is 7-10 working days.

Exchange
We accept free exchanges within 15 days. If you apply for an exchange due to product quality, please provide relevant photos or videos, and we will process your exchange request after verification.
The processing steps are as follows:
Buyers need to submit relevant photos or videos to Customer Service: cola@philodo.com

After verification, the seller sends a return instruction to the warehouse
The buyer gets in touch with UPS to send the product back
After the warehouse receives the returned product, the seller resends a new bike to the customer

Refund
We will notify you after receiving and checking your return and whether the refund is approved. If approved, you will automatically receive a refund through the original payment method. Remember, your bank or credit card company may also need some time to process and mail refunds. If you apply for a refund due to product quality, please provide relevant photos or videos, and we will process your exchange request after verification.

Philodo Bikes is a company that manufactures bikes and sells them in both the USA and in Europe. We offer very high-quality bikes at a reasonable price, as well as providing excellent after-sales support. The goal is to make your life as convenient as possible for you.

Our goal is to build a large enterprise brand, adhere to stable operations for long-term development, and provide you with high-quality, low price, and more fashionable products through the accumulation of our own experience and unremitting pursuit. Every Philodo bike is made with a special blend of sleek appearance, strong performance, and smart utility features. They are created for everyday transit and pleasure riding with a comfortable and user-friendly design.