Estimated Arrival: Between Dec 05 and Dec 10. *ETA to Continental USA Only
Shipping & Delivery: Always FREE Shipping to Continental USA (other locations call for a quote)
- Shipping and Delivery
- Returns and Refunds
- Price Match
- The X-Treme Story
The X-Treme Rocky Road 48 Volt Fat Tire Electric Mountain Bike - 500W
The Rocky Road 48 Volt Lithium Powered Electric Fat Tire Mountain Bicycle is a Lithium Battery powered Electric Bicycle cranking out 500 Watts from the Bafang High Torque Zero Resistance Clutch Motor. This bike features a lightweight, compact lithium LiPo4 48 volt 10.4 Ah integrated battery pack providing a considerable amount of power greater than our previous 24 volt or 36 volt models. This bike comes with everything Aluminum - every bolt, every nut, every nipple, every spoke. That means no rust! The 100% hand welded lightweight aluminum frame bicycle has Atlus Shimano 9-Speed Gears & Shifting System, oversized MOZO Front Hyrdraulic Suspension & KS Rear Shock Suspension, aluminum rims with quick release axle on the front and a water proof quick disconnect on the rear and oversized Kenda 26 x 4.0 tires.
The Rocky Road comes equipped with the King Meter 5 Speed Smart Power Assist System (SPAS) with a USB Phone Charging Port. The electronics of the X-Treme Electric Bicycle are controller via rider input on the LCD screen attached to the handlebars. Smart PAS with 5 speeds will enable the bike to operate nearly twice as efficient as a non-smart assist e-bike, because you select the power consumption (speed controls 1-5 setting) on the LCD during your ride. This feature will allow your Rocky Road 48 Volt to possibly reach or exceed 70+ miles per charge when using low SPAS while always pedal assisting on flat ground under perfect conditions with a light weight rider. The LCD also indicates Speed, Distance and Battery Life.
The Rocky Road comes standard with a 48 Volt 10 Ah Lithium LiPo4 battery. We also offer the option to purchase an upgrade to your Rocky Road to ship with a 48 Volt 17 Ah Lithium LiPo4 which allows for an increased 60-65% distance. This means you can get up to 115 miles per charge (*depends on rider weight and terrain).
The Rocky Road 48 Volt Lithium Powered Electric Mountain Bicycle is one of the fastest models we sell. It has been tested climbing a 5-7% mountain grade continuously for 45 minutes at 18 mph while having to slow down for hair pin turns.
Front & rear Tektro disk brakes are standard on the Rocky Road 48 Volt Electric Mountain Bicycle along with true VELO Brand Hand Grips & Mountain Bike Seat.
This electric mountain bicycle comes standard with a complimentary high quality beverage holder. This is a one of kind bike. No other brands offer a Full Suspension Fat Tire Bike, only X-Treme!
Start with a great 12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty and add more if you wish. See options above: $74.95 - ONE Year Extended Warranty or $149.95 - LIFETIME Extended Warranty.
Available colors: Matte Black and Metallic White.
10.4 AH Integrated Lithium Battery (17AH Upgraded Battery Pack Available at Additional Cost)
48 Volt LiPo4 Lithium (lightweight)
Chain Driven by Rear Hub Motor or Pedal Power
Up To 70 Miles Range Using Low PAS & Flat Terrain While Pedal Assisting
25 MPH* On Throttle Only (Much Faster If You Pedal Assist 45+ MPH)
48 Volt Output UL Certified Charger (Charging Time +/- 3 Hours)
Kenda Oversized Mountain Fat Tire & Tube - 26 x 4.0 Inch on Aluminum Wheels
Bafang 500 Watt Zero Resistance Rear Hub Motor With Clutch
48 Volt 15 Amp Sealed Smart Controller
Tektro Disk Brakes
Wellgo Aluminum Pedal Set
Joytech Quick Release Hub
Variable Speed Thumb Throttle - SPAS Power Assisted - Pedal Power
King Meter LCD Smart PAS Digital System With USB Phone Charging Port
Not Included. Can purchase separately.
6061-T6 Temper Aluminum Alloy - Very Lightweight
Oversized MOZO Hydraulic Front Forks
Front Hydraulic Suspension Included & KS Rear Shock Suspension
Aluminum Alloy Sprocket
Shimano® 9-Speed Atlus Gears & Shifter
Seat & Post
Aluminum Alloy Adjustable Seat Post & Velo Mountain Bike Seat
Front & Rear Wheels Have Quick Release Axles - Flip Lever
Aluminum Alloy Mountain Bike Handle Bars
Yes, included as free accessory add on - Battery Operated Snap-On LED (Not covered under warranty)
Drink Holder On Handle Bars Included. Rear Rack pictured is not included but can be purchased separately.
Max Seat Height = 40.5" Inches / Min Seat Height = 32.5" Inches / Handle Bar Height = 41.75" Inches
Carton Size (L x W x H)
63 x 10 x 30
Bicycle In Box Weight
Suggested Max Weight
1 Year Warranty & 1 Year Battery Warranty
*depends on rider weight & terrain Distance obtainable when using SPAS
SHIPPING AND DELIVERY
X-TREME SHIPPING AND DELIVERY
(NOTE: THE CABO CRUISER SCOOTER MAY INCUR AN ADDITIONAL $50 CHARGE FOR HOME DELIVERY - SEE BELOW)
We ship daily via UPS Ground, Fed Ex Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST. Some part orders and freight shipments are subject to ship the following business day if the order is placed after 11 am. There are no guaranteed transit times. We are not responsible for any delays in transit. If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available.
Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. You may contact Electric Whispering Customer Care Department at (888) 789-9503 Mon-Thurs, 9 am to 9 pm PST or emailing email@example.com to obtain exact rates for those shipments. (Estimate $200 additional fee) We do not offer COD. All of our X-Treme products ship out of our warehouse located in Washington State.
Large items that ship by freight (the Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Schools, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. Port/pier/dock deliveries are also subject to additional shipping. Locations with limited access may require addition shipping fees. Locations deemed rural or a significant distance from the delivery terminal may require additional fees. If your shipping address is to one of these locations your order will be placed on hold if additional shipping is required and you will be contacted for additional payment for those fees.
Home delivery of freight orders is an additional $50 per order, not per item. This includes delivery to the customer’s residence outside/curbside to ground level. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. The closest terminal may be more than 30+ miles away from the customer’s residence if they do not live in a major city where the carrier selected for shipping has a terminal for pick up. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee.
Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund. A 15% restocking fee may also apply.
A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without a scheduled appointment made with the shipping carrier. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
An additional $50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Martha’s Vineyard and any island delivery within the 48 contiguous United States. A $100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037).
Shipping cost is determined by 4 factors: ground, freight, delivery location, and zip code.
$0.00 Extra Cost = If item being shipped within 48 states is a part. These ship via USPS, UPS or FedEx.
If unit is shipped within 48 states by ground via UPS or FedEx.
If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock.
$30.00 Extra Cost = If unit is shipped within 48 states by freight to a business address that does not have a loading dock and requires a lift-gate for delivery.
$50.00 Extra Cost = If unit is shipped within 48 states by freight home delivery to customer’s residence.
If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.
$80.00 Extra Cost = If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.
$100.00 Extra Cost = If unit is shipped by freight home delivery to NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.
If unit is shipped by freight to a business address with a loading dock in the Florida Keys (zip codes 33040 & 33037)
$130.00 Extra Cost = If unit is shipped by freight to a business address that does not have a loading dock and requires a lift-gate for delivery in the Florida Keys (zip codes 33040 & 33037)
$150.00 Extra Cost = If unit is shipped by freight home delivery in the Florida Keys (zip codes 33040 & 33037)
$200.00 Extra Cost = If unit is shipping to Canada by freight home delivery. Shipping only, customs & duties are paid by the recipient. See section on Canada for more info.
$400.00 Extra Cost = If unit is shipping to Canada by ground (FedEx or UPS). Includes customs & duties fees. See section on Canada for more info.
RECEIVING AND INSPECTING FREIGHT SHIPMENTS.
When you receive your shipment, ask the carrier the following questions:
- Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with.
- Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don't sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages.
If your delivery doesn't check out, do the following:
- If only partially damaged or short, accept it and note exceptions on the delivery receipt. Do not refuse the shipment.
- Email our Customer Care Team with your findings Electric Whispering Customer Care Department at (888) 789-9503 Mon-Thurs, 9 am to 9 pm PST or emailing firstname.lastname@example.org contact the manufacturer by emailing to email@example.com.
How to note exceptions:
- Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects.
- Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as "short."
- Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After the driver signs, you sign also.
Prior to completing your order, please ensure your shipping information is correct!
Incorrect addresses may delay your delivery. Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will also incur a minimum $17.00 charge for packages shipping via ground transportation (UPS) if the correction is needed after the item has shipped. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If a credit card is not on file you will receive a bill for this charge. Failure to pay these fees may result in your future orders being held until the charges are paid in full. Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on individual basis for your particular shipment based on the carrier quote for the necessary changes.
We currently have no units available to ship to an APO address. For parts shipments, please contact Customer Care for a quote.
ALASKA & HAWAII SHIPPING
(Estimated cost is $200 additional fee on bikes/ $400 on scooters) You may contact Electric Whispering Customer Care Department at (888) 789-9503 Mon-Thurs, 9 am to 9 pm PST or mailing to firstname.lastname@example.org You can also contact the manufacturer Customer Care Department at (253) 777-0690 Mon-Thurs, 8 am to 5 pm PST or emailing email@example.com to obtain specific shipping charge quote for your order. If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote.
You may contact Electric Whispering Customer Care Department at (888) 789-9503 Mon-Thurs, 9 am to 9 pm PST or emailing firstname.lastname@example.org or the manufacturer Customer Care Department at (253) 777-0690 Mon-Thurs, 8 am to 5 pm PST or emailing email@example.com to obtain specific shipping charge quote for your order. If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote.
We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or Israel
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below).
Customs, Duties, and Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees (original & return) resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.
Below is a list of the models that can be sent to Canada:
Summit 48V, Rubicon 48V, Sedona 48V, Catalina 48V Santa 48V, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, XB-504, Cabo Cruiser (500w)
Anything outside of the USA incurs additional shipping charges. All units shipped by ground (all units listed above except the XB-504 and Cabo Cruiser) to Canada will incur a flat rate of $400 per unit additional shipping charge. This includes shipping and customs/duties fees. Customer is not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.
All units shipped by freight (XB-504 and Cabo Cruiser) will incur a flat rate of $200 per unit additional shipping charger. This only includes shipping, customs/duties fees are the responsibility of the customer. Customer must arrange custom’s clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund.
RETURNS AND REFUNDS
X-TREME RETURNS & REFUNDS
15 DAY RETURN POLICY (The X-TREME Satisfaction Guarantee)
If during the first 15 days you choose to return merchandise purchased from ElectricBicycle.com for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and Conditions
Refunds will be for 100% of the entire purchase price including the original shipping costs.
Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of ElectricBicycle.com, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
- Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
- Include a copy of your invoice.
- Include a copy of the RMA notice you have received from us via our support department help desk.
- Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
Freight collect and COD packages will not be accepted.
Contact Electric Whispering Tech Support at or contact the manufacturer at this link http://support.x-tremescooters.com/ to obtain an RMA number. Mention Electric Whispering is your authorized reseller.
*Customer is responsible for returning merchandise at their own expense.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.
X-TREME'S MANUFACTURER WARRANTY
ELECTRIC BICYCLE WARRANTY
(Extended 12 Month/1 YEAR Warranty & Lifetime Frame Warranty options are detailed below)
X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer such as Electric Whispering. Original purchase receipt is required to establish proof of purchase and establish warranty start date.
Your warranty will be void if any modifications are made to the original design of the bike. NOTE: X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. NOTE: X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.
Your warranty begins the day the bicycle is delivered to you. This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.
We do offer additional warranties for purchase to extend your warranty period. Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty. Yes! We will offer the option to extend your warranty for the entire life of your bicycle! No other brand offers this extensive warranty. For more information please see the section below EXTENDED WARRANTY OPTIONS.
X-Treme offers a 30-Day limited warranty against manufacturer's defect and workmanship on the City Rider and its components that is purchased from direct from X-Treme or an authorized dealer. Original purchase receipt required to establish proof of purchase and establish warranty start date.
X-Treme offers a ONE-Year limited warranty (Effective June 1st, 2018) against manufacturer's defect and workmanship on the XG-575-DS Signature Series and its components that is purchased from direct from X-Treme or an authorized dealer. Original purchase receipt required to establish proof of purchase and establish warranty start date.
- Engines ARE covered. Each engine is started, tuned up and tested before we ship the gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
- Pull starters are not covered. Spare scooter pull starters can be purchased online via our website.
- Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.)
Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect. X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.
All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the One Year Warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.
We offer a full ONE Year warranty on all bicycle batteries to the original purchaser. City Rider battery is limited to 6 months (180 days). Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.
X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. If you have questions about our warranty, please contact our support department by calling (253) 777-0690 or opening a ticket only at http://support.x-tremescooter.com . A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.
Replacement batteries are warrantied through original manufacturer’s warranty unless extended warranty is purchased which will be on a pro-rated basis. Please see ADDITIONAL SERVICES & INFORMATION for additional information regarding our Extend Warranties.
LIMITED WARRANTY DETAILS
What is covered & what is not covered:
- Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts
Required Photos for Damage Claim
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
- Tires, tubes & kick stands:These items are NOT covered unless they are damaged as a result of shipping.
- During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the original purchaser of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the customer. Call tags or return shipping labels will not be issued.
ADDITIONAL SERVICES & INFORMATION
EXTENDED WARRANTY OPTIONS
We offer two different options to extend the warranty period of your bicycle.
$74.95 - ONE Year Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. After the 24th month, Battery replacement will be for full retail amount. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Start month is when bicycle is delivered. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.
$149.95 - LIFETIME Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. This warranty will last the ENTIRE life of the bicycle! We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below. Start month is when bicycle is delivered. Tires & Tubes are covered in this warranty! This means if you puncture your tube you are covered! Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.
Battery Pro-Rate Discount
SIGNATURE REQUIRED OPTION:
We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $4.50. If this service is not purchased, we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or stolen.
ORDER CANCELLATION POLICY:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed.
Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact our customer service department for more information. Electric Whispering Customer Care Department at (888) 789-9503 Mon-Thurs, 9 am to 9 pm PST or emailing firstname.lastname@example.org or manufacturer customer service department can be reached by at email@example.com or by phone 1-253-777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.
LIFETIME TECHNICAL SUPPORT:
Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access the manufacturer technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.
ElectricBicycle.com, X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it.
PRICE MATCH GUARANTEE
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund the difference between your original payment and their price.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item, you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitor’s website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (ie; eBay, overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Electric Whispering, in addition to accepting all major credit cards, also offers 2 options for short-term or long-term payment plans.
Our first option is Affirm which has a couple different plans you can choose. Payment options offered by Affirm, are subject to an eligibility check, and may not be available in all states. Options depend on your purchase amount, and a down payment may be required. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.
The first Affirm plan is "Split Pay" and involves dividing up your payments into 4 interest free payments for your convenience. Here are some of the terms with this plan:
The second Affirm plan is "Flexible Months to Pay" and involves dividing up your payments into 3 to 36 monthly payments. The terms can vary based on purchase amount with this plan:
• 4 interest-free payments
• payments every 2 weeks
• 0% APR • pay over time
• payment options through Affirm
• no fees
• real-time decision
• for qualified buyers
• Rates are between 0–30% APR.
• A down payment may be required.
• Payment options depend on your purchase amount.
• Estimated payment amount is shown.
• Actual terms may vary.
What is Affirm?
Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3 to 36 months, depending on the amount of sale.
Why buy with Affirm?
Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees.
The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you're approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.
You don't need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
You may be eligible for Affirm financing even if you don't have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.
Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.
What is required to have an Affirm account?
To sign up for Affirm, you must:
Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).
Not be a resident of Iowa (IA) or West Virginia (WV).
Provide a valid U.S. or APO/FPO/DPO home address.
Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.
Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.
How does Affirm work?
Affirm loan-application process steps:
1. At checkout, choose Pay with Affirm.
2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
3. To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
5. To accept Affirm's financing offer, click Confirm Loan and you're done.
After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) process your order.
Choose the E Scooter or E Bike you want to get, then select Affirm at checkout. Enter a few pieces of information and get a real-time decision. It's that easy!
Our second option is PayPal Financial services which allows you to have up to six months to pay it off with no interest, on qualified customers. If you want to get a Scooter or Bike now, and you feel like you can pay it in 6 months... you get a no interest loan! And if you need more time to pay it all back, it also acts just like any other credit card.
PAY IN 4 (Our items are over $600 and this option will not apply)
Simple, Short-term installment Plan
4 interest-free payments every 2 weeks, starting today, with no impact to your credit score. Available on purchases from $30-$600. Check out securely with PayPal and choose Pay Later
6 months Interest Free Special Financing Plan
Pay over time and get 6 months special financing on purchases of $99+ with no money due today.
Get a decision in seconds.
Subject to credit approval
About Pay in 4
Pay in 4 is not currently available to residents of Georgia, New Mexico, North Dakota, Missouri, South Dakota, Wisconsin, or any U.S. Territories. Offer availability also depends on the merchant.
Late fees may apply for missed payments depending on your state of residency.
When applying, a soft credit check may be needed, but will not affect your credit score.
You must be of legal age in your U.S. state of residence to use Pay in 4.
Loans to California residents are made or arranged pursuant to a California Finance Lenders Law license.
No Interest if paid in full in 6 months on purchases of $99+
Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months.
A minimum monthly payment is required and may or may not pay off the promotional purchase by the end of the 6 month period.
No interest will be charged on the purchase if you pay it off in full within 6 months. If you do not, interest will be charged on the purchase from the purchase date at the Purchase APR applicable to your account.
For New Accounts: Variable Purchase APR is 23.99%. The APR is accurate as of 9/1/2020 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum interest charge is $2.00.
Individual items that are less than $99 qualify for special financing when combined for a total of $99 or more in a single transaction.
Multiple separate transactions of less than $99 per transaction cannot be combined to meet the minimum purchase amount.
Special Financing is not available when using the PayPal Send Money feature to make a purchase.
You will see the blue PayPal button "Pay in 4 interest free payments on qualifying purchases." below the more payment options and add to cart button.
THE X-TREME STORY
THE X-TREME STORY
The X-Treme Electric Bike company manufactures a large selection of electric bikes, scooters, and mopeds. Their goal is to make electric bikes and scooters safe, fun and most important, affordable for all. Electric Whispering is proud to be one of the many authorized dealers and distributors for X-Treme Electric Bicycles and Scooters.
Located in Washington state, the X-Treme Bike company operates a 30,000 sq ft warehouse and has been running a successful electric bike and scooter business since 2001. We manufacture our registered trademark name X-Treme brand power-assisted electric bicycles, electric bikes, electric mountain bikes, electric beach cruisers bicycles, folding electric bicycles, electric & gas scooters. We offer a variety of quality models at affordable prices.
With our standard ONE-year manufacturer warranty on all bikes and LIFETIME technical support, you can rest assured you've purchased an exceptional bike. We have such absolute confidence in the quality of our bikes that we even offer the option to extend your manufacturer warranty for the entire LIFE of your bicycle!! (for a $150 fee) No other Electric Bike brand offers this extensive warranty.
X-Treme has been in the E-Bike & E-scooter industry for almost 20 years and has become a trusted brand and household name to many. We offer LIVE support from our Customer Service Representatives who are available to assist you by phone Monday - Thursday 8:00 am - 5:00 pm PST.