Specifications

Shipping and Delivery

Returns and Refunds

Damaged or Defective Items

To receive a refund or credit, items must be returned within 15 days of the original shipment date. Shipping charges included in the purchase price of the merchandise are non-refundable. Customer is responsible for returning merchandise at their own expense. You can expect a credit or refund, less a 20% restocking fee, handling fee, and shipping charges. Orders canceled after the item has shipped are subject to all standard return policies. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

To begin:
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at service@ewheelsdealers.com. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

[IMPORTANT] CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE  

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Canceled Orders

Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Link to all of our E Wheels Products

Returning an Item

Standard Return Shipping

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure credit.

2. Complete the return reason questionnaire and include it in the return package.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send the return package to the following address: 

   EWheels
   RETURNS DEPARTMENT
   750 E. Covey Lane, Suite 135
   Phoenix, AZ 85024

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

7. To receive a refund or credit, items must be returned within 10 days of the original shipment date.

8. Credit for gift returns will be issued to the original purchaser.

​​

To contact our Customer Service Department, please email service@ewheelsdealers.com.

Link to all of our E Wheels Products

Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned. Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

1. If you have assembled the product, disassemble it before shipment using the original protective packaging materials.

2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a refund or credit.

3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

4. Contact a Customer Service Specialist at  service@ewheelsdealers.com  for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

6. To receive a refund or credit, items must be returned within 15 days of the original shipment date.

7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact the ELECTRIC WHEELS Customer Service representative at service@ewheelsdealers.com.

Link to all of our E Wheels Products

Warranty

Warranty- On our Power Bikes (E-Bikes) 

Models Included: EW-Supreme, EW-Folding, EW-Nomad, EW-Step Thru, EW-Urban.

Five Year Limited Warranty

Five (5) years from the date of purchase on all structural frame components and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at BAM Power Bike’s discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components, and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact E-wheels directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds, and covers.

Damage, Accidental Damage, and Misuse

Damaged caused by battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications, and alterations. 

Second Hand Owners and Reselling

No warranty will be offered or honored for second-hand owners. The warranty is exclusively offered to the original purchaser. 

Link to all of our E Wheels Products

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact the E-wheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by E-wheels. 

Returning Faulty Parts

Do not return faulty parts to E-wheels without prior consent. A request for return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

SHIPPING DAMAGE AND SHIPPING POLICIES

Shipping Damage

In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time-sensitive and cannot be delayed. In the event, the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact E-wheels for further steps.  

Shipping – Domestic

When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.

Shipping – International

When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact E-wheels directly to initiate the warranty process.

*Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*

Warranty- On our Recreational Scooters 

Models Included

EW-01, EW-02, EW-07, EW-08, EW-11, EW-19, EW-20, EW-21, EW-29, EW-32, EW- 36, EW-37, EW-38, EW-42, EW-44, EW-46, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77, EW-88, EW-REMO.

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components, seat post, and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at E-wheels discretion.

Two Month Warranty

Two (2) months from the date of purchase of the batteries. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse, or accidental damage and as such is not covered by the manufacturer’s warranty.

One Month Warranty

One (1) Month from the date of purchase on the scooter’s charger. 

Link to all of our E Wheels Products

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact E-wheels directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds, and covers.

Damage, Accidental Damage, and Misuse

Damaged caused by battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications, and alterations. 

Second Hand Owners and Reselling

No warranty will be offered or honored for second-hand owners. The warranty is exclusively offered to the original purchaser. 

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact the E-wheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by E-wheels. 

Returning Faulty Parts

Do not return faulty parts to E-wheels without prior consent. A request for return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

SHIPPING DAMAGE AND SHIPPING POLICIES

Shipping Damage

In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time-sensitive and cannot be delayed. In the event, the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact E-wheels for further steps.  

Shipping – Domestic

When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.

Shipping – International

When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact E-wheels directly to initiate the warranty process.

*Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*

Link to all of our E Wheels Products

Price Match

We work extremely hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund the difference between your original payment and their price.

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item, you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee.
• Promotions such as rebates and buy one, get one free type offers are not eligible.
• The item must be in stock on the competitor’s website.
• The competitor must be an online store, they may not have a retail location.
• The website cannot be a discounter or auction website. (i.e.; eBay, overstock, etc.)
• The competitor must be an Authorized Retailer of the product in question.
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Financing

Electric Whispering, in addition to accepting all major credit cards and PayPal, also offers 2 FINANCING options for short-term or long-term payment plans.

Our first option is Affirm which has a couple of different plans you can choose from. Payment options offered by Affirm, are subject to an eligibility check, and may not be available in all states. Options depend on your purchase amount, and down payment may be required. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

What is Affirm?

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, 12 or 36 months, depending on the amount of sale.

Why buy with Affirm?

Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees.
The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you're approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.
You don't need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
You may be eligible for Affirm financing even if you don't have an extensive credit history. Affirm bases its loan decision not only on your credit score but also on several other data points about you.
Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.
What is required to have an Affirm account?

To sign up for Affirm, you must:

Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).
Not be a resident of Iowa (IA) or West Virginia (WV).
Provide a valid U.S. or APO/FPO/DPO home address.
Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.
Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.
How does Affirm work?

Affirm loan-application process steps:

1. At checkout, choose Pay with Affirm.
2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
3. To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
4. Enter the authorization code into the application form. Within a short time, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, twelve or thirty six months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
5. To accept Affirm's financing offer, click Confirm Loan and you're done.

After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

Choose the E-Scooter or E-Bike you want to get, then select Affirm at checkout. Enter a few pieces of information and get instant loan decisioning. It's that easy!

Our second option is PayPal Financial services which allows you to have up to six months to pay it off with no interest, on qualified customers. If you want to get a Scooter or Bike now, and you feel like you can pay it in 6 months... you get a no-interest loan! And if you need more time to pay it all back, it also acts just like any other credit card.

You will see the blue PayPal button "Pay in 4 interest-free payments on qualifying purchases." below the more payment options and add to the cart button.

The E-Wheels Story

E-WHEELS is a developer, manufacturer, and distributor of quality, high-performance Electric Powered Scooters with our patented Technology. These products fall under the name brand of EWheels. Our objectives are to build products that offer cost-effective, emissions-free alternatives to other forms of transportation for commuting, sport, and recreation. Our goal is to make sure each of our customers walks away knowing they have just purchased a product that gives them ALL of the following benefits.

Design:
Our EWheels scooters are designed to turn heads and not look like your average scooter. With our bright colors, trendy designs, and speed, the EWheels scooters allow its drivers to feel empowered and in control while giving them the freedom to get where they need to go.  Whether you use our scooters as an alternative means of transportation or as a mobility scooter you will definitely be proud to own an EWheels scooter.

E-Wheels gives back  

We lovingly give back to those who count on us to be there for them.

​A Legacy of Service, Hope for the Future

DAV is a nonprofit charity that provides a lifetime of support for veterans of all generations and their families, helping more than 1 million veterans in positive, life-changing ways each year. Annually, the organization provides more than 600,000 rides to veterans attending medical appointments and assists veterans with well over 200,000 benefit claims. In 2019, DAV helped veterans receive more than $21 billion in earned benefits. DAV’s services are offered at no cost to all generations of veterans, their families, and survivors.

DAV is also a leader in connecting veterans with meaningful employment, hosting job fairs, and providing resources to ensure they have the opportunity to participate in the American Dream their sacrifices have made possible.

With nearly 1,300 chapters and more than 1 million members across the country, DAV empowers our nation’s heroes and their families by helping to provide the resources they need and ensuring our nation keeps the promises made to them.

#ewheelsgivesback

February 2020 - We've donated 5 scooters to the Hospice of the Valley White Dove Thrift Shop.

The White Dove Thrift Shoppes—named after Hospice of the Valley's dove logo—opened its first store in Phoenix in 2004. A location in Scottsdale followed in 2008, the Mesa store opened in 2013, and the Glendale store in 2015. They have been recognized by Phoenix New Times as the best place to shop thrift!

Many items sold at The White Dove are donated by family members of patients we have served. The stores offer unique finds for the avid thrifter and treasure hunter. Items also go to patients in need. Anything that cannot be used or sold is donated to other charities.

The White Dove Thrift Shoppes support Hospice of the Valley's mission—bringing comfort and dignity as life nears its end. Sale proceeds fund many specialized and innovative patient-care programs and help lower the cost of charity care. No one is ever turned away, regardless of insurance status or financial means.

Hospice of the Valley is the largest not-for-profit hospice in the nation. They strive to provide the highest quality care to those they serve. Each year they care for nearly 17,000 patients and families throughout Central Arizona, including Greater Phoenix and Northern Pinal County.

To learn more about Hospice of the Valley, please call or visit us online: 602.530.6900 or hov.org.  #ewheelsgivesback

We've just donated five EW-34 scooters to the Paralyzed Veterans of America, Arizona Chapter

PVA MISSION STATEMENT

Paralyzed Veterans of America, a Congressionally Chartered Veterans Service Organization founded in 1946, has developed a unique expertise on a wide variety of issues involving the special needs of our Members & Veterans of the armed forces who have experienced spinal cord injury or dysfunction.

E-wheels is excited to be a part of such an amazing foundation and to be helping our veterans get mobile again.  #ewheelsgivesback

EWheels is proud to partner with these organizations doing so much for the people in our community.

Link to all of our E Wheels Products

"To do more for the world than the world does for you - that is success"

- Henry Ford

​Fallen Heroes Fund

The Intrepid Fallen Heroes Fund provides critically-needed medical facilities for treating military personnel suffering the effects of traumatic brain injury and post-traumatic stress. These injuries have severely impacted the lives of hundreds of thousands of men and women who have selflessly served in defense of our nation.

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Make-A-Wish Foundation

Tens of thousands of volunteers, donors, and supporters advance the Make-A-Wish vision to grant the wish of every child diagnosed with a critical illness. In the United States and its territories, on average, a wish is granted every 34 minutes. A wish experience can be a game-changer for a sick child.

​Leukemia & Lymphoma Society

Working to cure leukemia, lymphoma, Hodgkin's disease, and myeloma and improve the quality of life of patients and their family's.

​​​​Phoenix Children’s Hospital 

Providing hope, healing, and the best health care for children and their families.

Link to all of our E Wheels Products