SPECIFICATIONS

SHIPPING AND DELIVERY

BIKONIT SHIPPING & DELIVERY POLICY

Step 1: Order confirmation

- Your order processing time where your product of choice is assembled and built especially for you! 

Step 2: Tracking Number 

- You'll receive a tracking number only once your product has been shipped and has left the factory or distribution center. Please be aware that the tracker may be issued differently depending on the product's delivery time. For product delivery time please visit our page and above the "add to cart" button there's a timeline.

Step 3: Pending/Confirmed Tracker

-If the tracking number reads "Pending" or "Confirmed" this means it is on route or currently in customs clearing (CA). The courier at this time still has NOT picked up the product. The tracker will change to "in transit" when the courier actually has the product and it has cleared customs in CA. Then "Scheduled for Delivery" status is given where an accurate time will be given for arrival.

Step 4: Delivered

- Your product has arrived at your doorstep.

Link to all of our Bikonit Products

RETURNS AND REFUNDS

BIKONIT RETURNS & REFUNDS POLICY

All Bikonit all-terrain e-bikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received. However, Bikonit will only accept the return under the following conditions:

1. 5% processing fee will be charged if the order is canceled before shipping. 

2. Bikonit Return and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date. 

3. Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. A 1% fee is added for every mile over 10 miles on the odometer.

4. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit will not accept the return of promotional items (Battery, Rock, Fenders, etc. something customer buy-in promotional) associated with that sale.

5. An RMA (Return Merchandise Authorization) request should be submitted to Bikonit by the customer, and get an RMA number if a customer sends a return without the RMA number, a return will not be issued. This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com .

6. A customer should paste a sticker outside the box with the following information: 
BIKONIT RETURN MERCHANDISE
Customer name: 
Order number: 
Purchase Channel: 
All items should be returned to the following address ONLY AFTER DISCUSSING with Bikonit service care: 4422 E Airport Dr, Str A. Ontario, CA 917617. 

Defective or shipping damaged merchandise will be refunded 100%.

Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation;
Shipping damaged item: 
A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)• 
Two photos displaying all 6 sides of the package 
(1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). 

Refund Policy: Once the return terms confirmed by Bikonit and customers, a refund process will start at once. It will take 7 business days to process and send out the refund to customers. A confirmation email will be sent to customers once their refund is on the way. The refund method can be negotiated between Bikonit and the Customer. Usually returned to same Credit Card as it was paid.

Link to All Bikonit Products

WARRANTY

BIKONIT WARRANTY POLICY

We sourced All Bikonit e-bikes parts from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR, etc. Every single Bikonit e-bike was built under strict production processing and QC system. If you come across with any questions, our warranty policy is as follows:

1）Frame warranty lifetime.
2）All other components on the bike and extra-bought accessories warranty 1 year.
3）Battery warranty: All batteries come with a 2 years warranty (Battery circle lifetime is 600~800 depends on the environment). 

PLEASE CHARGE YOUR BATTERY EVERY MONTH AND IF NOT, WARRANTY TERMS DO NOT COVER THE BATTERY.

4）Warranty is valid only in the Continental United States only.

THIS WARRANTY DOES NOT COVER: 

1) A customer to tear open outfit by himself or herself

2) Normal wear and tear

3) Improper assembly

4) Improper follow-up maintenance

5) Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold

6) Damage or failure due to accident, misuse, abuse, or neglect (such as the battery)

CAUTION:

Please take pictures or videos to sales@bikonit.com if your bikonit e-bike error occurred. Our technical support will offer advice about maintaining the Battery to you. DO NOT TO TEAR OPEN OUTFIT BY YOURSELVES, IT'S DANGEROUS AND THIS WILL VOID THE WARRANTY FOR YOU!  

Last updated July 31st, 2020

Link to all of our Bikonit Products

PRICE MATCH

OUR PRICE MATCH POLICY

We work extremely hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund the difference between your original payment and their price.  

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item, you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free type offers are not eligible
• The item must be in stock on the competitor’s website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or auction website (i.e.; eBay, overstock, etc.)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

FINANCING

FINANCING AVAILABLE

Electric Whispering, in addition to accepting all major credit cards and PayPal, also offers 2 FINANCING options for short-term or long-term payment plans.

Our first option is Affirm which has a couple of different plans you can choose from. Payment options offered by Affirm, are subject to an eligibility check, and may not be available in all states. Options depend on your purchase amount, and down payment may be required. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

The first Affirm plan is "Split Pay" and involves dividing up your payments into 4 interest-free payments for your convenience. Here are some of the terms with this plan:	The second Affirm plan is "Flexible Months to Pay" and involves dividing up your payments into 3, 6, 12 or 36 monthly payments. The terms can vary based on the purchase amount with this plan: For example, "on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR."
• 4 interest-free payments  • payments every 2 weeks  • 0% APR • pay over time  • payment options through Affirm  • no fees  • instant loan decisioning	• for qualified buyers  • Rates are between 0–36% APR. • A down payment may be required. • Payment options depend on your purchase amount.  • Estimated payment amount is shown. • Actual terms may vary.

 

What is Affirm?

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, 12 or 36 months, depending on the amount of sale.

Why buy with Affirm?

Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees.
The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you're approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.
You don't need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
You may be eligible for Affirm financing even if you don't have an extensive credit history. Affirm bases its loan decision not only on your credit score but also on several other data points about you.
Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.
What is required to have an Affirm account?

To sign up for Affirm, you must:

Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).
Not be a resident of Iowa (IA) or West Virginia (WV).
Provide a valid U.S. or APO/FPO/DPO home address.
Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.
Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.
How does Affirm work?

Affirm loan-application process steps:

1. At checkout, choose Pay with Affirm.
2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
3. To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
4. Enter the authorization code into the application form. Within a short time, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, twelve or thirty six months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
5. To accept Affirm's financing offer, click Confirm Loan and you're done.

After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

Choose the E-Scooter or E-Bike you want to get, then select Affirm at checkout. Enter a few pieces of information and get instant loan decisioning. It's that easy!

 

Our second option is PayPal Financial services which allows you to have up to six months to pay it off with no interest, on qualified customers. If you want to get a Scooter or Bike now, and you feel like you can pay it in 6 months... you get a no-interest loan! And if you need more time to pay it all back, it also acts just like any other credit card.

PAY IN 4 (Our items are over $600 and this option will not apply)	PAYPAL CREDIT
Simple, Short-term Installment Plan 4 interest-free payments every 2 weeks, starting today, with no impact on your credit score. Available on purchases from $30-$600. Check out securely with PayPal and choose Pay Later	6 months Interest-Free Special Financing Plan Pay over time and get 6 months special financing on purchases of $99+ with no money due today. Get a decision in seconds. Subject to credit approval
About Pay in 4 Pay in 4 is not currently available to residents of Georgia, New Mexico, North Dakota, Missouri, South Dakota, Wisconsin, or any U.S. Territories. Offer availability also depends on the merchant. Late fees may apply for missed payments depending on your state of residency. When applying, a soft credit check may be needed, but will not affect your credit score. You must be of legal age in your U.S. state of residence to use Pay in 4. Loans to California residents are made or arranged pursuant to a California Finance Lenders Law license.	No Interest if paid in full in 6 months on purchases of $99+ Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. A minimum monthly payment is required and may or may not pay off the promotional purchase by the end of the 6 month period. No interest will be charged on the purchase if you pay it off in full within 6 months. If you do not, interest will be charged on the purchase from the purchase date at the Purchase APR applicable to your account. For New Accounts: Variable Purchase APR is 23.99%. The APR is accurate as of 9/1/2020 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). The minimum interest charge is $2.00. Individual items that are less than $99 qualify for special financing when combined for a total of $99 or more in a single transaction. Multiple separate transactions of less than $99 per transaction cannot be combined to meet the minimum purchase amount. Special Financing is not available when using the PayPal Send Money feature to make a purchase.

You will see the blue PayPal button "Pay in 4 interest-free payments on qualifying purchases." below the more payment options and add to the cart button.

THE BIKONIT STORY

THE BIKONIT STORY

The brand name “Bikonit”  is sourced from "Bike on it". And the slogan “Bike on it | to anywhere” aims at identifying the eBikes from Bikonit are all-terrain electric bikes with the sufficient  *dual battery system to allow the e-bikers to go further and deeper than their competitions.

The brand name “Bikonit” is sourced from "Bike on it". And the slogan “Bike on it | to anywhere” aims at identifying the eBikes from Bikonit are all-terrain electric bikes with a sufficient  *dual battery system to allow the e-bikers to go further and deeper than their competitions. Bikonit is an e-mobility company based on a manufacturer that has been in the E vehicle industry for over 7 years during which it has been developing, manufacturing, and co-branding e-bikes, e motorbikes and e dirty bikes with many companies in the EU, Russia, the USA, CA, and Ukraine, etc.

In 2018, BIKONIT decided to develop a new series of all-terrain electric vehicles. We poured our years of experience and advanced technology from electric motorcycles to Bikonit. At the same time, we established Bikonit USA, a branding company, aim to sell directly to customers and wholesale to shop owners directly, cut the conventional wholesaler to save the margin for customers. Based in California, we have a full system of design, development, test, manufacturing, sales, logistics, service, etc.

Presently the public perception of how much it costs to own a performance-oriented electric bike has already been almost irreversibly corrupted. With this in mind, we at Bikonit feel it is of the utmost importance that we curb this negative trend by making a name in the industry and setting the new standard for price based on quality, power, performance, and serviceability. So Bikobit Ebikes are not only cost-effective but also a crystallization of the combination of basic e-bike technology and advanced electric motorcycle techs.

Bikonit Ebikes are designed to be all-terrain e-bikes like SUVs. The powerful driving system, super trafficability, advanced energy managing system, top components in this industry, etc. All these facts make Bikonit e-bikes reliable, strong, they can be used for outdoor exploring, Hunting&fishing, and also daily use. We use at least a 750W/80NM power system(Top 1000W/160NM ) to make sure the power is the last thing that you need to worry about.

We developed *Dual Battery System which can ensure you a range of *70+ miles on a single charge so you can focus on exploring without concerning about the bike will run out of power in the middle of nowhere; Bikonit also designs e-bikes with other features such as *Air suspension for much better riding experience and reliability, multi- transmission system form Sram and Sturmey Archer.

The belt drive system, Maxxis all-terrain fat tire, *auto-adjustable brightness color LCD, headlight. We want to show the world that with the new technologies of today, range anxiety is no longer a threat to one's outdoor exploring journey, and with people’s hard-earned money they can actually get way better than what has been available on the market. We will not give up developing new technologies to make the riding world better. And most importantly, we will do our best to support every single Bikonit vehicle owner! BE our guests contact us anytime!

Link to All Bikonit Products

Join us, Bike on it, to anywhere, together.

Based in California, we have a full system of design, development, test, manufacturing, sales, logistics, service, etc. Presently the public perception of how much it costs to own a performance-oriented electric bike has already been almost irreversibly corrupted. With this in mind, we at Bikonit feel it is of the utmost importance that we curb this negative trend by making a name in the industry and setting the new standard for price based on quality, power, performance, and serviceability.

So Bikobit Ebikes are not only cost-effective but also a crystallization of the combination of basic e-bike technology and advanced electric motorcycle techs. 

Bikonit Ebikes are designed to be all-terrain e-bikes like SUVs. The powerful driving system, super trafficability, advanced energy managing system, top components in this industry, etc. All these facts make Bikonit e-bikes reliable, strong, they can be used for outdoor exploring, Hunting&fishing, and also daily use.

We use at least a 750W/80NM power system(Top 1000W/160NM ) to make sure the power is the last thing that you need to worry about. We developed *Dual Battery System which can ensure you a range of *70+ miles on a single charge so you can focus on exploring without concerning about the bike will run out of power in the middle of nowhere; Bikonit also designs e-bikes with other features such as *Air suspension for much better riding experience and reliability, multi- transmission system form Sram and Sturmey Archer. The belt drive system, Maxxis all-terrain fat tire, *auto-adjustable brightness color LCD, headlight.

We want to show the world that with the new technologies of today, range anxiety is no longer a threat to one's outdoor exploring journey, and with people’s hard-earned money they can actually get way better than what has been available on the market.

We will not give up developing new technologies to make the riding world better. And most importantly, we will do our best to support every single Bikonit vehicle owner! BE our guests contact us anytime!

Join us, Bike on it, to anywhere, together.

Link to All Bikonit Products