SPECIFICATIONS

SHIPPING AND DELIVERY

AFIKIM SHIPPING & DELIVERY

Shipping is FREE to the 48 States. AFIKIM Policy is that products generally ship out within 5 - 7 days from our warehouse. You will receive an email with tracking information once it has shipped.

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RETURNS AND REFUNDS

AFIKIM RETURNS & REFUNDS

AFIKIM Return Merchandise Authorization (RMA) Policy

RMA Process
As a manufacturer, returns are not accepted. A Return Merchandise Authorization (RMA) may be considered under special circumstances. Please fill in the RMA application form. You MUST obtain an RMA number before returning your product to Afikim. Confirmation of the RMA by Afikim Electric Vehicles be will be made by mail or fax.

Restock Fee
As a manufacturer, we do not take returns unless the scooter is: in the original unopened packaging, totally new, and never used. Restock Fee is 25%.

Defective item process
Afikim Electric Vehicles strives continuously to supply its products in a perfect condition. Each scooter is tested and approved before shipment. However, if a failure occurs, please call our customer service number: 1-844-313-7116 or mail to support@afiscooters.com, explaining the problem and attaching a photo(s) (if possible). Afikim will send repair parts or replace the scooter at its own discretion. Parts/scooter are usually sent within 5-7 business days, when in stock, and 10-14 working days when out of stock. If a part of a replacement scooter in not in stock, an order cancellation may be offered by Afikim.

Warranty process
Please see our “Afikim Electric Vehicles - Scooter Warranty Policy”.

Please call our customer service number: 1-844-313-7116 or mail to support@afiscooters.com, explaining the problem and attaching a photo(s) (if possible). Afikim will send the replacement part(s) as indicated in the “Defective item process” above.

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WARRANTY

AFIKIM WARRANTY

ONE-YEAR LIMITED WARRANTY

For One (1) year from the date of invoice issued by Afikim Electric Vehicles to Dealer, Afikim Electric Vehicle will repair or replace at our option with any new or reconditioned components, free of charge, any of the following parts found upon examination by an authorized representative of Afikim Electric Vehicle to be defective in material and/or workmanship:

Structural Frame Components, Including:

Main Frame
Fork
Seat Post
Tiller Frame
Transaxle
Motor/Brake (electronic function ONLY)
Brake
 

NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.

For one (1) years from the invoice, Afikim Electric Vehicle will repair or replace at our option with any new or reconditioned components, free of charge, any of the following parts found upon examination by an authorized representative of Afikim Electric Vehicle to be defective in material and/or workmanship:

Bearings
Bushings
Rubber Components (except tires)
Plastic components (except body)
Electronic Controllers
Chargers
Harnesses
Any other electrical subassembly

The battery is covered by a separate warranty, provided by the battery manufacturer. The batteries are not warranted by Afikim Electric Vehicle.

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WARRANTY EXCLUSIONS

This warranty does not extend to those items which may require replacement due to normal wear and tear.

ABS Plastic shrouds
Upholstery
Armrest pads
Motor brushes
Brake Pads
Tires and tubes
Fuses/Bulbs
Circumstances beyond the control of Afikim Electric Vehicle
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Afikim Electric Vehicle
Repairs and/or modifications made to any part without specific consent from Afikim Electric Vehicle

Exclusions also include components with damage caused by:

Contamination
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Commercial use, or use other than normal
Improper operation, maintenance, or storage

NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.

SERVICE CHECKS AND WARRANTY SERVICE

Warranty service must be performed by an authorized Afikim Electric Vehicle Provider. Do not return faulty parts to Afikim Electric Vehicle without prior written authorization. (RMA INFORMATION) All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the purchaser.

There is no other express warranty.

IMPLIED WARRANTIES

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited for one (1) year from the invoice date and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.

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PRICE MATCH

OUR PRICE MATCH GUARANTEE

We work extremely hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund the difference between your original payment and their price.  

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item, you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free type offers are not eligible
• The item must be in stock on the competitor’s website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or auction website (i.e.; eBay, overstock, etc.)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

FINANCING

FINANCING AVAILABLE

Electric Whispering, in addition to accepting all major credit cards and PayPal, also offers 2 FINANCING options for short-term or long-term payment plans.

Our first option is Affirm which has a couple of different plans you can choose from. Payment options offered by Affirm, are subject to an eligibility check, and may not be available in all states. Options depend on your purchase amount, and down payment may be required. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

What is Affirm?

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, 12 or 36 months, depending on the amount of sale.

Why buy with Affirm?

Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees.
The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you're approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.
You don't need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
You may be eligible for Affirm financing even if you don't have an extensive credit history. Affirm bases its loan decision not only on your credit score but also on several other data points about you.
Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.
What is required to have an Affirm account?

To sign up for Affirm, you must:

Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).
Not be a resident of Iowa (IA) or West Virginia (WV).
Provide a valid U.S. or APO/FPO/DPO home address.
Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.
Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.
How does Affirm work?

Affirm loan-application process steps:

1. At checkout, choose Pay with Affirm.
2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
3. To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
4. Enter the authorization code into the application form. Within a short time, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, twelve or thirty six months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
5. To accept Affirm's financing offer, click Confirm Loan and you're done.

After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

Choose the E-Scooter or E-Bike you want to get, then select Affirm at checkout. Enter a few pieces of information and get instant loan decisioning. It's that easy!

Our second option is PayPal Financial services which allows you to have up to six months to pay it off with no interest, on qualified customers. If you want to get a Scooter or Bike now, and you feel like you can pay it in 6 months... you get a no-interest loan! And if you need more time to pay it all back, it also acts just like any other credit card.

You will see the blue PayPal button "Pay in 4 interest-free payments on qualifying purchases." below the more payment options and add to the cart button.

THE AFIKIM STORY